This Return & Exchange Policy (“Policy”) outlines the conditions, procedures, limitations, and rights associated with the return, exchange, and refund of products purchased from Guangshui Biying Trading Co., Ltd. (“the Company,” “we,” “our,” or “us”). We are committed to ensuring fair, transparent, and professional service while maintaining clear guidelines for handling return and exchange requests.

By purchasing products from us, you acknowledge that you have read, understood, and agreed to this Policy.

1. Introduction

This Policy applies to all purchases made directly from Guangshui Biying Trading Co., Ltd., including bulk purchases, customized orders, and standard product orders. Whether you are a domestic buyer or an international customer, this Policy governs your rights and obligations regarding returns, exchanges, refunds, and product-related disputes.

Our company is located at:

A0813, No. 3-6, Guangchang Road, Yingshan Office, Guangshui City, Suizhou City, Hubei Province, China

We aim to ensure the highest level of customer satisfaction; however, due to the nature of commercial trading, product specifications, quality standards, and shipping logistics, we maintain structured rules to ensure consistent, fair handling of all return and exchange cases.

2. General Principles

The following principles guide our return and exchange practices:

  • Transparency: All conditions are clearly stated with no hidden clauses.
  • Fairness: All customers receive equal treatment regardless of order size or location.
  • Quality Assurance: Prior to shipment, products undergo a quality inspection to minimize issues.
  • Documentation: Customers must provide clear evidence when submitting a return or exchange request.
  • Compliance: All processes must comply with relevant trade, transportation, and regulatory standards.

3. Eligibility for Returns and Exchanges

Return and exchange eligibility depends on the product type, order quantity, and reason for the request.

3.1 Eligible Scenarios

You may request a return or exchange under the following circumstances:

3.1.1 Defective or Damaged Products

Products with manufacturing defects, functional failures, or damage occurring before delivery to the logistics provider may be eligible.

3.1.2 Incorrect Products

If the products delivered differ from the confirmed order specifications, including:

  • Model
  • Size
  • Quantity
  • Color
  • Technical specification

3.1.3 Major Quality Issues

Substantial defects that affect product performance or usability may qualify for a return or exchange.

3.1.4 Missing Items

If items or accessories listed in the order are missing from the shipment.

3.1.5 Shipping Error

If the Company ships an incorrect order due to an internal mistake.

3.2 Non-Eligible Scenarios

Returns or exchanges will not be accepted under the following conditions:

3.2.1 Customer Misuse or Damage

Products damaged due to improper handling, installation, storage, or usage by the customer.

3.2.2 Normal Wear and Tear

Minor cosmetic imperfections, slight variations in color or texture, or normal usage-related wear do not qualify.

3.2.3 Unauthorized Modifications

Any product altered, modified, or repaired without our prior approval.

3.2.4 Custom or Made-to-Order Products

Items manufactured based on customer-specific requirements cannot be returned unless defective.

3.2.5 Clearance or Final Sale Items

Products explicitly marked as non-refundable or final sale are not eligible.

3.2.6 Late Requests

Requests made after the allowed time limits (see Section 4) are not eligible.

4. Time Limits for Return & Exchange Requests

To ensure proper processing, the following time frames apply:

4.1 Inspection Period

Customers must inspect products upon receipt and report issues within:

  • 7 days for domestic customers
  • 14 days for international customers

4.2 Defect Claims

Claims related to defects must be raised within:

  • 30 days of receiving the product

4.3 Incorrect Order Deliveries

Claims must be made within:

  • 7 days of receipt

4.4 Late Reporting

Requests submitted after the above time frames may be rejected unless legally required or mutually agreed otherwise.

5. Required Documentation

When submitting a return or exchange request, customers must provide:

  • Order number
  • Product name, model, and quantity
  • Description of the issue
  • Photographic or video evidence
  • Packaging condition photos
  • Proof of purchase
  • Additional supporting documents if required

Incomplete documentation may delay or invalidate the request.

6. Return & Exchange Process

6.1 Step 1: Submit a Request

Customers must contact us through any communication method they voluntarily used during business interactions and provide full documentation.

6.2 Step 2: Review & Verification

We will review the request and evidence to determine eligibility.

6.3 Step 3: Return Authorization

If approved, we will provide instructions for returning the product.
Returns without authorization will not be accepted.

6.4 Step 4: Shipping Back the Product

Customers must:

  • Ensure proper packaging to prevent further damage
  • Use the shipping method instructed
  • Bear return shipping costs unless otherwise stated

6.5 Step 5: Inspection Upon Arrival

Once the returned item arrives at our designated facility, our team will:

  • Conduct a quality inspection
  • Compare the product against the claim documentation
  • Confirm eligibility for refund or exchange

6.6 Step 6: Resolution

Depending on the outcome, customers may receive:

  • Replacement product
  • Product repair
  • Partial refund
  • Full refund
  • Credit toward a future order

7. Refund Policy

Refunds may be issued under applicable circumstances.

7.1 Refund Methods

Refunds will be made through the same payment method originally used, unless otherwise agreed.

7.2 Full Refund Eligibility

A full refund may be granted if:

  • The product is defective due to manufacturing error
  • The incorrect product was shipped
  • The product cannot be repaired or replaced
  • The return was caused by our internal mistake

7.3 Partial Refunds

Partial refunds may apply in situations such as:

  • Minor defects that do not affect functionality
  • Customer-requested return without our fault
  • Missing packaging or accessories
  • Signs of usage

7.4 Non-Refundable Items

Refunds will not be provided for:

  • Products intentionally damaged
  • Items altered without approval
  • Custom orders with no defects

8. Exchange Policy

8.1 Like-for-Like Replacement

Eligible products may be replaced with the same model or equivalent specification.

8.2 Alternative Product Options

If the original product is unavailable, customers may choose:

  • A product of equal value
  • A product of higher value by paying the difference
  • A future store credit

8.3 Processing Time

Exchanges will be processed after:

  • The returned item is received
  • Inspection is completed
  • Eligibility is confirmed

Processing times may vary depending on product availability and logistics.

9. Product Condition Requirements

Returned products must:

  • Include original accessories, manuals, and packaging
  • Be in reasonably good condition
  • Not show signs of abnormal wear
  • Match the documentation provided during the claim

Failure to meet these conditions may result in:

  • Denied return
  • Partial refund
  • Additional fees

10. Shipping Costs and Responsibilities

10.1 Customer Responsibilities

Customers are responsible for:

  • Return shipping costs
  • Proper packaging
  • Shipping insurance if desired
  • Any taxes or customs duties for returning items

10.2 Company Responsibilities

We may cover return shipping only when:

  • The product is defective
  • The product shipped was incorrect
  • The error was caused by us

11. Lost or Damaged Returns

We are not responsible for:

  • Items lost during return shipping
  • Items damaged by third-party carriers

Customers should use reliable carriers and consider insurance.

12. Order Cancellations

Order cancellation requests must be made before production or shipment begins. Once an order is shipped or produced, cancellation may not be possible.

13. Dispute Resolution

In case of disagreements, both parties shall:

  • Communicate in good faith
  • Provide transparent evidence
  • Seek a mutually acceptable solution

If necessary, disputes may be handled according to applicable laws.

14. Policy Modifications

We reserve the right to update or modify this Policy at any time. Changes apply immediately once posted on our website or communicated to customers.

15. Contact for Return & Exchange Requests

Customers must contact us through the communication channels they voluntarily use when doing business with us.

We strictly do not add or assume any contact information beyond what you provide directly.