1. General Information

Q1: What does your company do?

We are a professional trading and merchandise company dedicated to supplying high-quality products and reliable customer service. We offer a wide range of consumer goods and ensure that every customer receives dependable support throughout their purchasing journey.

Q2: Where is your company located?

Our company is located in Guangshui City, Suizhou, Hubei Province, China, specifically at:
A0813, No. 3-6, Guangchang Road, Yingshan Office, Guangshui City, Suizhou, Hubei Province.

Q3: Do you operate internationally?

Yes. We support international orders and shipping to many regions and countries, depending on logistics availability. International delivery times and shipping fees vary by destination.

2. Ordering & Payment

Q4: How can I place an order?

You can place an order directly through our online store by selecting the products you need and completing the checkout process. After the payment is confirmed, we will process and arrange shipment as quickly as possible.

Q5: What payment methods do you accept?

We accept common online payment methods, including standard secure digital payment channels. All transactions are processed safely to ensure data protection and payment security.

Q6: Can I modify or cancel my order after purchasing?

If your order has not yet entered the shipping process, you may request modification or cancellation. Once the package has been shipped, modifications and cancellations are no longer possible.
Please contact us as soon as possible after placing an order if you need any changes.

3. Shipping & Delivery

Q7: How long does shipping take?

Shipping times vary by region:

  • Domestic orders: Usually processed and shipped within a standard timeframe.
  • International orders: Delivery time depends on destination, customs processing, and logistics availability.

Q8: How can I track my order?

Once your order is shipped, we will provide a tracking number (if applicable). You can use this number to check the shipment status through the logistics carrier’s tracking system.

Q9: What if my package is delayed?

Delays may occur due to customs inspections, weather conditions, high shipping volume, or logistics issues. If your order is significantly delayed, please contact us for assistance and investigation.

4. Returns & Refunds

Q10: What is your return policy?

We provide a fair and transparent return policy, allowing products to be returned under certain conditions such as defects, damage during transportation, or incorrect items received. Products must be in their original condition and packaging.
Refer to the full Return & Refund Policy for detailed requirements.

Q11: Do I need to pay for return shipping?

Return shipping fees depend on the reason for return:

  • If the product is defective, damaged, or incorrect due to our responsibility, we may cover the return cost.
  • For customer-initiated returns (such as change of mind), the customer may be responsible for return shipping.

Q12: How long does it take to process a refund?

Refunds are usually processed within a standard timeframe after the returned product is received and inspected. The refund will be issued using the same payment method used for the original purchase.

5. Products & Quality Assurance

Q13: Are your products quality-checked before shipping?

Yes. Every product undergoes strict inspection to ensure it meets quality standards before being sent out.

Q14: What if I receive a damaged or defective item?

If you receive a damaged or defective product, please notify us promptly with details and proof (such as photos or videos). We will provide replacement or refund options according to our policy.

Q15: Do your products come with a warranty?

Some products may include a quality warranty depending on type and manufacturer. Warranty terms vary by item, and detailed information will be provided within the product description.

6. Customer Support

Q16: How can I contact customer service?

You may reach out to us through our official customer service channels on our website. We aim to respond to all customer inquiries as quickly as possible.

Q17: What languages does your customer service support?

Customer service primarily supports professional English and Chinese communication to assist customers worldwide.

Q18: When can I expect a response to my inquiry?

Our team typically responds within a reasonable timeframe. Response speed may vary depending on inquiry volume, weekends, and holidays.

7. Privacy & Security

Q19: How do you protect my personal information?

We follow strict data protection practices and only collect information necessary to process your order and improve customer experience. We do not share or sell your personal data to third parties except when required for logistics or legal compliance.

Q20: Is my payment information secure?

Yes. All payment data is processed through secure and encrypted payment gateways. We do not store full payment details on our systems.

8. Other Questions

Q21: Do you offer bulk or wholesale orders?

Yes. We support bulk purchases for businesses and large-volume buyers. Pricing and availability may vary depending on product type and quantity.

Q22: Can you source custom products?

We may be able to assist with custom sourcing depending on product availability and supplier capabilities. Please send us your requirements for evaluation.

Q23: What should I do if I have a concern not listed here?

If your question is not covered in this FAQ, feel free to reach out to our customer support team. We are here to help answer any specific questions you may have.